IT operating model
Build your digital future
Lay the technological foundations for your success
Talsom supports you in the development and deployment of your IT strategy, ensuring that daily operations are perfectly aligned with your strategic objectives and vision.
Optimize your IT processes for greater efficiency
An operational model is essential for any business. That’s why Talsom helps you establish a high-performing model, allowing you to mitigate operational risks, eliminate process inefficiencies, and ensure better governance.
Develop your target IT operating model
From strategy to operationalization, our methodology encompasses and covers the entire life cycle and value chain of IT. This approach provides you with a framework that allows for quick adaptation to market and technology changes, innovation, and meeting the emerging needs of your IT infrastructure.
We emphasize on :
- Team: We enhance collaboration with coaching and training to maintain and enhance your team’s performance. We clearly define roles and responsibilities to ensure your efficiency and governance structure.
- Tools: We simplify your tools for better understanding and choose agile, scalable, and easy-to-integrate solutions, promoting smooth growth for your business.
- Processes: We opt for simple and standardized processes, supported by regular governance. We ensure that your production capacity consistently meets your needs.
- Data: We place particular importance on data, which is crucial to enable informed decision-making. It forms the foundation that propels your IT architecture toward operational excellence.
An approach based on a 360-degree vision
Our insights
FAQ
The benefits will vary depending on your organization’s level of maturity and current challenges. That said, here are the most common gains we’ve observed among our clients:
- Stronger alignment between IT strategy and business objectives, enabling technology to truly support growth.
- Smoother operations, driven by optimized processes that are understood and followed by all relevant teams.
- Greater accountability: roles are clearly defined, decision-making is better distributed, and teams are empowered within their areas of responsibility.
- More consistent technology decisions: by clearly defining your operating model, you can better prioritize investments that provide long-term value.
Yes—but that’s never the starting point. At Talsom, we don’t recommend a technology for what it is, but rather for what it can do within your unique context.
We act as independent IT consultants, with no ties to any vendor or solution. Our recommendations are based on a thorough analysis of your business needs, processes, technical constraints, and of course, your capacity for transformation.
If you’re considering a new tool, explore our Technology Selection service to help you make the right choice.
There are several situations where reviewing your IT strategy can be highly valuable. Here are a few common examples:
- You’re experiencing rapid growth, and your current processes can’t keep up.
- You’re preparing to implement a major platform or system (ERP, CRM, HRIS, etc.) and want to ensure your IT environment is ready.
- You’re facing recurring operational issues, such as missed deliverables, lack of agility, or slow decision-making.
- You’re planning a broader digital transformation but need a solid foundation to support it.
In any of these cases, reassessing your operating model helps establish the groundwork for a successful transformation—whether technological, organizational, or human. A strong operational foundation is also what enables a structured and effective digital transformation roadmap to emerge.
Absolutely. Implementing or evolving an IT operating model almost always involves changes in how things are done—whether it’s processes, roles, or tools.
Integrating a change management approach helps anticipate resistance, prepare teams, and support lasting adoption.
At Talsom, we offer tailored support plans adapted to your organization’s reality. This can include targeted communications, engagement workshops, one-on-one coaching for managers, and team support throughout the transition.
Where relevant, we also incorporate technology transfer plans to ensure that new tools and methods are successfully adopted. These plans help structure the technical transition alongside human support—ensuring that key knowledge remains within your organization once the project is complete.
Our involvement can begin at different stages. Some organizations engage us early on, when they want to define their approach before investing in tools or launching major initiatives. Others bring us in midway through a transformation, when they realize stronger operational alignment is needed to support ongoing change.
The earlier we get involved, the easier it is to lay the right groundwork and avoid costly corrections later on. That said, it’s never too late to clarify your model or improve how your IT operations are structured.
Yes—and often, it’s the perfect complement. Having an IT strategy is essential, but it doesn’t always translate into day-to-day efficiency.
Your operating model is what allows you to turn strategy into concrete action. It serves as a bridge between your long-term vision and the daily reality of your IT teams, internal partners, and end users.
