Mandate and Challenges

Today more than ever before, businesses are searching for ways to innovate and to ensure that they are industry leaders. To do so, they can now turn to new technologies trending on the market, review their business processes and ultimately take part in the wave of innovation. Several businesses have very wisely taken such highly useful aproaches, thus demonstrating their will to be proactive to avoid being left behind.

In the present case, our client took its reflection a step further by addressing the very needs of its employees before it began the process of implementing changes. It asked itself the following question : “ How can I place my employees at the heart of the organization ? ” The idea behind this inquiry was to ensure that the  members of the company were fully mobilized and had the will to participate in the future growth of the company. The client thus wished to define the employee experience by ensuring it understood the key needs of its employees.
This would indeed make for the very challenge of the project: placing employees at the heart of the approach.

Needs and Objectives

  • Develop an environment in which each employee can develop on a professional and personal level.
  • Define an employee experience that aligns with the company’s values.
  •  Translate the information and comments received into concrete, achievable actions.
  • 22 days of projects.
  • 6 members of the transdisciplinary horizon project team.
  • 60 individual interviews.
  • Generation of 500 new ideas.
  • Creation and validation of 74 ideas.
  • Delivery of a solution that equally concerns both the company’s culture and technology

Potential Solutions

The client successfully achieved two key deliverables. First, it was able to target the answers to important issues that employees had communicated and to respond to them with both technological and support tools. This solution, which resulted in a Team Member Journey, was ultimately validated by employees. Second, the solution consisted of defining the pillars of the company in an effort to mobilize employees. As part of this process, a cultural change was instilled within management in order to fully mobilize employees and thus support the company’s growth. This led
to the development of procedures whereby employees can understand the meaning behind their work, become empowered to realize their potential and be recognized for their efforts.