Is your organization implementing or planning the implementation of a new technology such as an ERP, PLM, CRM, HRIS, or even a new e-commerce platform? Within the constant ebb and flow of our organizations, change management is a key pillar in supporting project management and creating symbiosis between people and technology. It helps minimize uncertainty, address resistance, and encourages compliance and buy-in from employees.
In fact, project leadership that leverages sound change management techniques are six times more likely to reach or surpass their objectives than those that do not!
Talsom created the following questions as a starting point to reflect on your project and change management processes. To obtain a birds-eye-view of your current situation, 3 key pillars are considered: project supervision, project management, and change management. Your answers will help us:
1- Create a customized summary of your project and change management context 2- Share a high-level evaluation of your status with regards to the 3 pillars of project and change management 3- Provide you with recommendations that you can then leverage as a starting point for a discussion with your peers
In a world where digital has become much more than an eventuality, Talsom’s 2019 Tech Radar asks the following question: why do organizations need to transform? To help answer this question, Talsom recommends that you look at technology not as a means it itself, but as a mechanism to offer compelling experiences to your stakeholders, whether they be clients, employees or consumers, and to raise your value level. From here on out, solid foundational experience is the disruptive element that must drive organizations to continue to transform and evolve.
In Quebec, and elsewhere in Canada, we can observe a slowness on the part of organizations to undertake their digital transformation project. In Quebec, only 22% of corporations had begun a digital transformation plan in 2017. Accordingly, 39% of Canadian SMEs have begun their digital transformation. Among these, only 3% have completely digitized their production process, 17% are still in the planning stages, and 42% have yet to take any steps in the move to digital. How is this hesitancy explained?
Companies tend to be more focused on ways they could become increasingly digital, instead of first taking a step back and trying to understand the reasons and impetus behind their desire to transform. They’re definitely not embarking on change just for fun.
In parallel, we can observe that one reflex which leaders tend to have is to focus their transformation projects towards optimizing internal processes, rather than tying them to clear financial indicators and objectives.
This question, this soul-searching around digital transformation is directly tied to an organization’s strategic objectives as well as to the allocation of budgets dedicated to the transformation plan itself. The uncertainty around determining the rationale for a transformation also helps explain why so many heads of companies are hesitant to begin their transformations in earnest.
What if organizational leaders were able to examine these new technologies under a different angle?
And – what if companies could look at digital transformation with a fresh outlook? What if, instead of simply asking themselves how to head towards digital, we could focus more on how to enable all stakeholders in our ecosystem to live an experience?
Individuals at the core of Talsom’s know-how
At Talsom, we look at transformation under a different angle; the human angle. In an increasingly digital world where technology is placed front and center, consumers have increased access to all things, at all time. So much so, in fact, that their expectations are continually rising alongside the exponential pace of technological progress. In this new digital frontier, individuals expect a fluid and responsive experience in regard to their actions and interactions. Whether they’re a consumer, a client or an employee, they are constantly on the lookout for novel experiences to fulfill their expectations in every sphere of their lives.
Did you know that an increase in 5% of employee engagement leads to an increase of 3% in revenue? Or that an increase of 5% in customer retention leads to an increase of 30% in profit? (Bain&Company and Aon Hewitt)
How do we create unforgettable experiences for our employees, clients and consumers? Today, user experience is the strength and the disruptive element pushing organizations to continue to evolve and transform. Technology can be seen as both the origin of, and answer to, this experiential age. In order to offer an extraordinary experience to their key stakeholders, companies have no other choice but to break new ground on their own transformations. From here on out, they must see further ahead than a simple alignment of technology and strategy.
So, how do we go about creating this experience at every level?
What’s better than starting this new year in force by setting new goals? Even better when it comes to responsible goals that focus efforts on common well-being, creating a positive impact for employees, partners, the environment and social in general.
In this regard, we are proud to announce that Talsom has become the first technology consulting firm in Canada to join the B Corp community. Since doing the right thing is one of our core values, we now look forward to having a certified responsible mission that will allow the company to reconcile its desire for social impact success with a positive environmental footprint.
B Corp, what is this? B Corp is a certification for companies that meet the highest standards of social and environmental performance, public transparency, and legal accountability to balance profit and purpose. This certification was established by B Lab, a non-profit American organization, which aims to use the business world leadership to change practices and bring society to a new level in terms of social and environmental responsibility.
From a social perspective, the B Corp community strives to reduce inequality, reduce poverty, and create stronger communities and high-quality jobs. It puts forward good governance and transparency practices of companies. From an environmental level, community members are committed to putting in place concrete policies to meet the highest standards in this area. Their goal is to align the mission of companies with innovative corporate structures by ensuring a look at the policies and actions they undertake.
A new generation of responsible companies The movement of corporate social responsibility has grown in recent years, so much that certifications of all kinds have emerged, sometimes leading to a lack of interest in the meaning of these.
Beyond being a responsible certification, B Corp brings together an international and global community of more than 2600 companies that follow strict and responsible behaviors to positively impact all stakeholders in their ecosystems. B Corp’s ripple effect using business power to address social and environmental problems is without a doubt the right way to lead sustainable change.
2655 certified companies -150 industries – 60 countries
Why this drives us?
“This certification is the concrete result of what we want to embody through our mission; create a positive impact through people, technology and innovation. This is a recognition of the basic principles upon which Talsom is founded and it will guide the policies and procedures to be put in place in the coming years to ensure that Talsom becomes a model of the industry.” – Olivier Laquinte, President of Talsom
For Talsom, the purpose of any organisations goes beyond the simple search for a profit. We believe that it is the responsibility of every company to ensure involvement beyond its daily activities. A monetary implication is always good, but we find the participative implication even more striking. An important aspect of Talsom’s business reality is not only meeting the needs of its customers, but also having a real social impact on communities and the environment. We are therefore seeking to go beyond the monetary contribution. What motivates us is to have a real impact with people and/or causes in need to improve our society. The members of the Talsom team adhere to these same values and constantly seek to make useful interventions.
“In a company like Talsom, which offers advice and therefore knowledge, we feel the need to be motivated by a cause, because we have the opportunity to create a positive impact, and to feel it. The idea behind all of this is to put all of our knowledge, skills and ways of working to help organizations and communities find solutions.” – Olivier Laquinte, President of Talsom
Becoming the first Canadian technology consulting firm to achieve the B Corp certification pushes us to surpass ourselves by adopting responsible and innovative behaviors. According to the B Lab, it is this competition to become the “best responsible” that will ensure that the business community becomes even better at sharing prosperity in a more sustainable way.
So, let’s not only be the best companies in the world, but better for the world.
How to be certified B Corp? This process does not happen in a few days and involves a lot of effort. It starts by making sure to meet the performance requirements that are quite demanding. It involves a global analysis of the company’s procedures and their impact on stakeholders (employees, customers, community, governance and environment). In case of non-compliance with corporate and legal requirements, work needs to be done on the redesign of these policies. The time spent on this process is well worth the work and allows you to obtain a global vision of your company, little update that is always beneficial.
Weren’t able to attend the 2018 Design Thinking jam? We’ve got you covered – in this article, we’ll go over everything you need to know about the first of these events, as well as cover the state of affairs alongside the “L’Itinéraire” project.
A human-scale ideation session September 13th, 2018: The Faubourg Québec space was buzzing. The reality is that it’s uncommon to have a gathering of about 180 people underneath an overpass to host an outdoor Design Thinking workshop. An unusual venue, a sunny afternoon, and a strong desire to make a lasting, positive impact – all ingredients that help stimulate creative thinking. As the participants arrived and spread out across about thirty picnic tables, we got to work.
A space for unorthodox ideas
Following a detailed explanation by the event hosts coupled with a clear understanding of the worker and working environment, each team was assigned a design challenge for which they had to come up with solutions via a brainstorming session.
Identified beforehand by the project teams, these four design challenges are the results of initial research and observation conducted over the first months of the project:
How do we increase visibility, awareness and contributions for the L’Itinéraire organization?
How do we enable potential buyers to purchase L’Itinéraire products using a payment method other than cash?
How do we ensure that the interaction between the vendor and the public is memorable, pleasant and mutually beneficial for both parties involved?
How do we highlight the vendor’s best qualities through a more relevant and interesting product or service?
Quantity, broad thinking and an open mind were the keywords of the day – there aren’t any bad ideas. All told, over a thousand ideas were put to paper.
“Ideation is the funnest part of Design Thinking – that’s when we let our craziest ideas out!” – Adil Mansouri, Tech Strategy & Innovation Consultant.
Once all the ideas are categorized, participants vote for their favourites. Out of this ideation step, every team has to narrow their choice down to one single idea in order to move forward.
When an idea comes to life What’s the next step after we’ve identified the right idea? We need to make it real. To accomplish this, the event participants were provided with boxes containing various tools and materials allowing them to craft a version of their idea. Each team then recorded their very own presentation of their prototype.
Following this step, known as the “imagination phase”, over 30 prototypes were developed by our participants.
“One of the interesting quirks of Design Thinking is how much deeper we dive than in what folks think of as traditional brainstorming when we’re facing a challenge. What each participant was able to accomplish within the span of 3 hours involved placing themselves in the skin of the organization’s workers, learning about their on-the-ground reality, helping find ideas and developing them.” – Dany Jutras, Tech Strategy & Innovation Consultant.
Three weeks later – where are we now? Thanks to all the content coming out of the Design Thinking Jam, the team was able to collect considerable data to move the project forward. The team members learned a great deal about the organization’s workers and their environment. Furthermore, the team participated once again in a new ideation exercise based upon hundreds of ideas stemming from the last event. By adopting an iterative approach, the final proposed answer stands a greater chance of achieving success with the workers and the public.
“Upon review of all the ideas and prototypes, we chose the ones with the greatest feasbility and potential impact to push them even further. We then presented those to the team at L’itinéraire.” – Valérie Dionne, Innovation & Tech Strategy Consultant.
Ideas are only brought to life when there’s work behind them. That’s why our teams evaluate the selected project for feasibility, impact and viability. Design Thinking considers potential solutions along a financial, social and technological axis.
Testing prototypes in the field This past week, the team turned their focus on the next phase in Design Thinking: co-creation.
Coinciding with the release of the latest edition of L’Itinéraire magazine, our experts accompanied the vendors at the points of sale to test two carefully chosen payment options with the aid of prototypes and thorough testing, in order to determine various hypotheses for each potential solution.
Over the next two weeks, the team will continue to work with the public and with the vendors to not only validate the initial ideas which sprung out from the Design Thinking Jam, but also to foster additional innovation and potential solutions. Furthermore, L’Itinéraire can already begin envisioning what the ultimate idea will look like, a solution that has already been validated, tested and accepted by both the public and the vendors.
Live – or relive – the 2018 Design Thinking Jam experience?
Digital and human transformations define our era. Every organization is affected – yours as much as ours. These deep, sudden transformations are continuously redefining the keys to success and criteria for survival in the business world. For eight years, Talsom has been evolving to equip you with the very best tools for a successful digital transformation. By completing our own daily transformation, we have acquired valuable skills and insights regarding the collision and synergies between humans and technologies. With this in hand, we are able to harness our talent to ensure your success.
What will the reality be tomorrow and what should it be today?To answer this question, we are joining C2 Montréal as a partner on May 23, 24 and 25, 2018, where we will be present with our entire team.
What is C2 Montréal?
C2 Montréal is an event where the worlds of commerce and creativity collide to explore substantial, upcoming trends, opportunities, disruptions and mutations. Every year, more than 6,500 creators and decision-makers come together to shape, live and reinvent the future of business. As every member of our team will attend, the sum of our parts will help drive innovation within our organization and ultimately within yours.
In addition to allowing each of our employees to grow their knowledge and develop new ideas through the different activities proposed by C2 Montréal, we will also launch several initiatives to gather today’s visionaries and to promote the revolutions of tomorrow.
For this year’s event, our talents have identified three “Transformative Collisions” that Talsom will discuss at its booth, which is located at the Arsenal art gallery in Montréal:
#1Collision between Digital Code and Social Code. On May 23, with our partner TECHNOPOLYS, the movement to promote Quebec’s technology industry, we will discuss the training, recruitment and recognition of female talent in the field of information technology.
#2Collision between New Technologies and Traditional Industries. On May 24, with our partner ADRENALYS, we invite you to learn how a traditional industry such as agriculture can reinvent itself and prosper with the help of digital technologies.
#3Collision between Failure and Transformation. On May 25, our partners at CEFRIOwill immerse us in a conversation at their Change Lab to identify the perfect conditions for failure with digital transformation, in order to reveal the keys to success for our Quebec-based SMEs.
For several months, Talsom has also been fascinated about another collision: that among the business sector, technology and non-governmental organizations that work to develop international assistance to create a positive impact in communities that need it the most. In May, Talsom will officially announce its collaboration with the KANPE Foundation and the Humanos Institute for their pilot project for international development in Haiti. Through this collaboration, we will work and develop sustainable solutions in Haiti and to resolve the situation identified by Dr. Niels Billou, who is a Design Thinking Expert at Talsom and Founder of the Humanos Institute:
On their return from an exploratory mission on the ground, Dr. Niels Billou, Olivier Laquinte (President of Talsom) and Isabelle Thibault (Executive Director of KANPE) will lead discussions on this subject in the company of distinguished guests such as the co-founders of KANPE and of Impak Finance. During C2 Montréal and in the context of this project, Talsom will also support the “Design Thinking for Humanity” organized by the Humanos Institute and given by Dr. Niels Billou.
If you are able to attend C2 Montréal this year, do not hesitate to visit our booth to experience transformative collisions with us. Write to us and join us for a breakfast or a drink served by the KINOVA robotic arm during our daily 5 à 7 cocktail parties. And for those who wish to participate remotely, we will post the full discussions and content concerning these collisions in real time via live YouTube links. You will also be able to view these discussions again at any time after the event.
If you wish to learn more about our activities during C2 Montréal, our collisions, and our guests, stay tuned!
Feel free to visit the sites of the Humanos Institute and KANPE to learn more about the actions
Last week, Talsom unveiled its new “Technology Strategy and Innovation” service offer at Salon Connexion. This new offer based on the Design Thinking approach, is part of the support that Talsom offers companies in all of their digital transformation from strategy to implementation, through business architecture, project leadership and change management.
A digital transformation powered by Design Thinking (DT / DT)
In an era where digital transformation has become a concrete reality for every business, Talsom wants to support each of its customers in defining their identity and their digital target. Indeed, organizations that fail to identify these two variables will find it difficult to survive in the environment, that is becoming more and more competitive. Supported by our team of experts in Design Thinking, each company will be able to make these key digital decisions that will serve as a guide for all of its initiatives and activities.
We can not measure what we do not define
We embed an innovation-driven culture at the heart of organizations and co-create organizational designs, processes, channels, services, and digital products. Through the approved approach of Design Thinking, we want to make digital transformation a lever of differentiation, competitiveness and growth for each company. The cornerstone of innovation, Design Thinking is more than just an approach, it is a state of mind based on empathy. With a deep understanding of users, their needs, and the ecosystem in which they operate, the iterative approach of Design Thinking creates a collaborative climate from which viable and desired solutions to the marketplace emerge.
We can not improve what we do not measure
Today 56% of CEOs confirm that improvements made through the introduction of digital have already increased their profits . Design Thinking supports companies in aligning their strategic vision with the successful execution of their technology projects.
To download the details of the new offer, visit our PAGE.