Mandate and challenges
The growing competition and new business realities of the Yellow Group, the largest family-owned shoe retailing company, led the company to implement a software-as-a-service (SaaS) integrated management software package. This solution is called Epicor ® Retail. Retailers and their commercial signs must constantly adapt to consumer trends in this industry with specific characteristics. Ensuring the availability of products in linear, as well as responsiveness and expertise to effectively support marketing and sales strategies is a daily challenge. Our Talsom team, consisting of a project manager and four consultants, has been mandated to manage the implementation and deployment of the entire solution.
- More than 1000 employees affected
- 106 stores across Canada
- 146 cash registers impacted by the new system
- Big Bang implementation in one phase
- New technological solution that will replace a system dating back to more than 20 years
- Project duration of 12 months
Needs and objectives
Yellow has implemented a software-as-a-service (SaaS) integrated management software package. The development, implementation and maintenance of the solution were provided by Epicor. In operation at headquarters and in 106 stores via a network, this retail solution includes Merchandising, Sales Control, Customer Relationship Management, Business Intelligence in addition to store location management software, and a point-of-sale system deployed on 146 cash registers.